IT Support Services
LWCOM's support team is ready to manage your IT infrastructure and ensure the maximum availability of corporate services. We provide an IT infrastructure audit and monitoring, routine maintenance, rapid incident management, ongoing operational tasks, IT migration, and upgrading.
The terms of our service are individually tailored depending on your business goals and SLA requirements.
IT Support Programs
Full Support
A full support program includes:
- Administration of corporate data networks, data centers, software, and security solutions
- Scheduled software and operating system upgrades
- Incident identification and resolution
- Routine maintenance
- Proactive monitoring
- IT equipment audit, compliance with information security policies
- Recommendations on infrastructure modernization or optimization
Incidental Support
With incidental support, basic operational tasks are performed by the customer's in-house IT specialists. However, hiring highly qualified LWCOM experts can significantly reduce incident identification and resolution time in case of failure or emergency.
The customer gets
- Personalised services
- Support hotline
- Personal service manager and engineering team
The customer gets
- Personalised services
- Support hotline
- Personal service manager and engineering team
The services are performed
- by remote access to the customer's equipment
- directly at the customer's equipment
- by out staffed/on-site technicians at all times
Work on request
- via telephone consultations or video conferencing tools
- by remote access to the customer's equipment
- directly at the customer's equipment
Pricing
The cost of full support is fixed, calculated individually according to the list of equipment, the number and remoteness of sites, the customer's requirements for SLA, etc.
Pricing
The cost of incidental support is calculated individually. There are pre- or post-payment options.
Advantages
- Deeper support
- Greater scope of work
- Released resources of your in-house IT team can be directed to other tasks and promising projects
Advantages
- More flexible IT support
- Third-party resources are used only if necessary
- You only pay for the actual time we spent
What We Guarantee
- High-quality services proven by great cases
- The engineering team with at least 5 years of experience
- High partnership statuses allow us to directly involve all leading IT vendors (Cisco, Huawei, Dell, HP, Lenovo, IBM, Fujitsu, Microsoft, VMWare, Checkpoint, Fortinet, and many others)
