IP Telephony Services & Solutions

Description
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LWCOM PROVIDES CORPORATE IP TELEPHONY SERVICES IN DUBAI AND ACROSS THE UAE

IP telephony is a modern alternative to traditional analog communication that allows voice information to be transmitted over the Internet.

In today's rapidly growing business environment, companies often experience explosive growth, mergers and acquisitions, and the opening of new remote branches. In such situations, using disparate telephone systems no longer helps facilitate successful business operations; on the contrary, it complicates and hinders communication among employees.

To address this issue and unify the corporate telephone system, the installation of IP telephony becomes a justified solution.

LWCOM SPECIALISTS ARE READY TO PROVIDE ANY BUSINESSES WITH HIGH-QUALITY COMMUNICATION BASED ON IP TELEPHONY AND INTEGRATE THE SYSTEM WITH CORPORATE SERVICES

We Use World-Leading Solutions:

Ciscotel

Cisco

Avaya

Avaya

Huawei

Huawei

Unify

Unify

Yealink

Yealink

Grandstream

Grandstream

Advantages of IP Telephony for Businesses

Cost Reduction

IP telephony service providers offer significantly lower rates compared to local operators, allowing businesses to reduce their expenses on long-distance and international communication.

Call Quality

Modern IP phones ensure the highest possible signal transmission quality, providing clear sound, no voice delay, distortions, or echo effects.

Multi-Channel

Capability The concept of a "busy line" no longer exists. With IP telephony, you can use practically unlimited lines to handle incoming calls for a single number.

Flexible Call

Routing IP telephony development enables call routing customization with various scenarios, including time-based call forwarding, call transfer from specific numbers to specific employees, and call forwarding when unavailable.

CRM Integration

Integrating IP telephony with the existing CRM system in a company allows for the automation of certain business processes and enhances control over their execution.

Call Monitoring

Digital telephony provides the ability to record all employee conversations and listen to them at any given time.

Stages of IP Telephony Design & Implementation

1
Assessment
  • Analyzing the business processes and document flow within the customer’s company
  • Auditing the existing telephone system in the company
  • Auditing the corporate data network
2
Planning
  • Determining the functional capabilities of the IP telephony system
  • Agreeing on the number and type of connected phones
  • Defining the price segment of the used equipment and software
  • Developing a detailed solution specification
  • Identifying the pilot deployment and testing zone
  • Agreeing on the work schedule
  • Creating a technical task for IP telephony implementation
3
Deployment
  • Delivering and installing the necessary equipment at the customer’s office
  • Installing and configuring server equipment for IP PBX-PABX System
  • Deploying and configuring software
  • Setting up and connecting telephone devices
  • Configuring the connection to the telecommunications operator
  • Setting up internal employee extensions
  • Configuring incoming call routing
  • Setting up call transfer capabilities
  • Enabling conference calling
  • Configuring call recording functionality (VoIP telephony)
  • Integrating with the CRM system
  • Preparing the technical documentation
4
Staff Training
  • Training the customer’s technical staff to manage the IP telephony system
5
Support
  • Remote technical support
  • Emergency incident support with on-site visits to the customer’s office
  • Assisting the customer during interactions with the hard- and software manufacturers

Why Choose LWCOM

  • Over 15 years of experience in systems integration
  • Highly qualified engineers with regular experience in planning and building IP telephony infrastructure for companies of various scales
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Michael
Michael
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